Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase, please get in contact with us within seven days of receiving your goods. Please email us at sales@trophylink.com.au and we will do our best to resolve any problems. Photos of any issues or damage will assist us in resolving any problem.

At Classic Framing & TrophyLink, all of our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you change your mind about your purchase, please get in contact with us as soon as possible after your order. Depending on the stage of production, we may be able to cancel your order at no cost, or substitute your order for a different product. Any offer regarding a change of mind is at our discretion.

This change-of-mind policy does not apply to goods that have been worn or used, damaged after delivery, or if any attempt has been made to alter the product . All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend you return the product via Registered post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit and we advise you take out shipment insurance with your postal carrier. Classic Framing & TrophyLink will not be responsible or parcels lost or damaged in transit if you choose not to insure.