Refund & Returns Policy

All-Inclusive Pricing

No hidden costs—what you see is what you pay.

Engraving & Logos Included

Personalisation comes standard with every order.

Medal Pricing Includes Ribbon

Complete awards ready to present.

Return Policy

Contact us within 7 days of receiving your goods if you are not completely satisfied.
Email: sales@trophylink.com.au. Include photos of any issues or damage to help us resolve the problem.
Returns are accepted for major failures, defects, or if goods are not of acceptable quality under Australian Consumer Law.
Change-of-mind returns may be considered depending on the stage of production, at our discretion
Exclusions: Goods that have been worn, used, damaged after delivery, or altered cannot be returned.
All returned items must be in their original condition.
Postage & insurance costs for returns are the responsibility of the buyer. We recommend registered post and pre-paid shipping.
Buyer assumes risk of lost or damaged parcels during transit if not insured.

Refund Policy

You are entitled to a replacement or refund for major failures or defective goods.
You may be eligible for compensation for any other reasonably foreseeable loss or damage.
For change-of-mind returns, a refund or exchange may be offered depending on order stage, at our discretion.
Refunds will be processed after we receive and inspect the returned goods.

Turn Moments Into Milestones

Order online, visit our Canberra showroom, or request a quick quote. Let’s make your next award truly memorable.